Trust and loyalty have at least one thing in common: I am making something I value vulnerable to another person’s actions. Whatever I choose to make vulnerable to another’s actions, I do so because I believe their actions will support it or, at least, will not harm it. In the beginning however, loyalty to a person, place or brand always begins with how that person or place makes me feel. Which is where I begin this interview I did yesterday on ABC Radio in Brisbane. Click to listen.
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