Call our friendly intake team in business hours on (07) 3726 5595 or email after hours.
If we don’t answer, leave a message with your number. Our Intake Team will call you back, typically within the hour if not sooner. If you are hearing impaired or have difficulty on the phone, please email firstname.lastname@example.org to organise an appointment.
Due to high demand, we recommend booking 4 or 5 sessions if you’d like regular appointments.
What to bring:
- GP referral if you have one (ask your GP for a hardcopy)
- Medicare Card
- Debit card for Medicare rebate
- Private Health Card (if using)
First Appointment? Call to Action!
After you book you’ll receive an Appointment Confirmation Email. It is super important that you complete the New Client Forms online before your first session. This allows your practitioner to prepare to see you and to minimise paperwork on the day. These online forms are https secure and uploaded to your client file. The link to our New Client Intake Form is in your Appointment Confirmation Email.
Please check your confirmation email carefully to ensure you have the correct location (Lutwyche or Aspley). See our Contact page for maps and directions to find the correct office location.
You’ll receive an email notification for each booking. Please keep each email in case you need to cancel. Cancel via the email. If you have any problems or questions call Reception on (07) 3726 5595.
You can reschedule an appointment with 48 hours + notice if need be. Call (07) 3726 5595 to cancel OR click the ‘Cancel Appointment’ link in your booking notification email, then reschedule by calling Reception on (07) 3726 5595.
Contact your practitioner directly if you need an emergency appointment. We can usually accommodate you somehow (especially if you are willing to utilise tele-health).
Fees + DNA Fees
The usual fee for the general psychologists is $205 per session. The out-of-pocket expense is approx. $110 per hour for all psychologists with a GP Mental Health Treatment Plan (GP MHTP). Contact your practitioner to negotiate a discount if you cannot afford it. Our Provisional Psychologists and specialist counsellors are $120 per hour as they are not yet eligible for rebates.
PLEASE NOTE: We charge a $115 Did Not Attend (DNA) fee if you don’t give us 48 hours (two business days) notice of cancelling an appointment. If you need to cancel a Monday appointment, please do so before the weekend.
To Cancel or Change your Booking
If you need to cancel or reschedule, please give us 48+ hours notice to avoid disappointment. Find your booking notification email and use the Cancellation link in that email. If you cannot find your booking email and you wish to cancel or change your appointment, call Reception on (07) 3726 5595 or email email@example.com ASAP to avoid the late cancellation fee.
If you need to contact one of our psychologists directly, feel free. Go to Our Therapists page to find your therapist’s details.
Waiting List Options
If you can’t get in as soon as you’d like, ask to go on the waiting list. All our practitioners get cancellations most weeks. Alternatively, you could email your practitioner asking to go on their waitlist. We will then contact you if an earlier spot comes available.
If your need is urgent, contact your practitioner directly. They may be able to find a way to see you sooner (especially if you are willing to utilise tele-health).
Zero Tolerance Policy for Aggression and Intoxication
Rude and aggressive behaviour towards our staff is unacceptable. We cannot see clients who are aggressive towards any of our team or who turn up to their session obviously intoxicated.