Aspley and Stafford Heights

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How do I decide which Psychologist to see?

You are likely to feel comfortable with ANY of our psychologists. We are all qualified and experienced in helping people with stress, anxiety, depression, grief, addiction, trauma, and relationships. The techniques and modalities we use are similar. Each of us is skilful, warm, and understanding. All of us except Ingrid, Janet and Joel see couples. Nahum, Robin, Ingrid, Lynne, Lianni, Jenny, Joel, and Pia see adolescents. Lianni sees children from age 10. Robin and Lynne are trained in a trauma therapy known as EMDR. Robin and Joel use DBT (dialectical behaviour therapy) for personality disorders and impulse control disorders, such as ADHD and substance abuse. You could take the next available appointment that suits you, or read our profiles and see if one stands out for you. The match between your schedule and our psychologists’ schedules may be a deciding factor for you also, so please click on our Appointments page to see what days and hours we work.

I need an appointment now but you are booked up!

We are popular because we are good at what we do. But we have a dynamic waiting list! We suggest you go online and book the next available appointment and leave a note in your booking asking to go on the wait list. Or contact your psychologist (or our Reception on 0481 204818) to be put on the wait list. We do get cancellations. You will receive an SMS (or email) when an earlier appointment becomes available. For more instructions, go to Book an Appointment.

Do you do couples counselling?

Yes. For couples therapy, book in with Lianni, Robin, Pia, Nahum, Jenny, or Lynne.

Do you do family therapy?

Generally we see two (sometimes three) family members at a time or work with an individual or couple to help them manage wider family problems. Only some of our rooms are large enough to accommodate families, therefore, to discuss options, call our Director Dr Rachel on 0478 789321.

Do you see children?

Lianni sees children from age 10. Ingrid and Lynne see children 12 and over. Joel sees children 13 and over. Janet, Robin, Nahum, Pia, and Jenny work with older adolescents. All of us enjoy working with parents to support them in parenting their children.

Do you see adolescents?

Yes. We all see adolescents.

Do you see NDIS, WorkCover, ComCare and DVA clients?

We see self-managed and plan-managed NDIS clients. If you are an NDIS client, please contact our Director, Rachel Hannam, on 0478 789 321 to discuss. We take a limited number of DVA clients. DVA clients need a referral for psychological services from a GP and to provide contact details of their case advisor. For WorkCover and ComCare, we will need your claim number and contact details of your case advisor.

Do you see adults wanting to deal with their childhood trauma?

Yes. As well as being skilled and experienced in resolving childhood trauma, we enjoy doing this work and watching you blossom as you release unwanted emotional baggage. Robin Fraser and Lynne Rodgers are also trained to use EMDR for trauma treatment.

What about confidentiality?

All personal information gathered by the psychologist during the provision of the psychological service will remain confidential and secure except when: 1. It is subpoenaed by a court, or 2. Failure to disclose information would place you or another person at risk of harm or 3. Your prior and explicit approval has been obtained to provide a written report to another professional agency (e.g. GP or Lawyer); or discuss relevant material with another person (e.g., a parent, spouse or employer); or to send your files onto another health professional.

How long does a session last?

A standard session length is 50 minutes. You can book two sessions together if you want a longer appointment.

How many sessions will I need?

Most people have between 6 and 10 sessions. Some people have fewer. Some people go into long-term therapy with us over a period of years.

What do you pay for?

Our psychologists all bring years of training, knowledge, skills and experience. However, we realise strong emotions can come up for some people around paying for psychological support. We think Martha Crawford discusses this very clearly, so we will simply link to her blog post about it.

Do I have to pay if I miss an appointment?

Yes. We charge $75 for a missed appointment or late cancellation (late fee for cancelling < 24 hours before your appointment). We always have a waiting list and if you miss an appointment, another client misses out on a spot. The late cancellation fee covers our admin costs and overheads. Furthermore, having and implementing a cancellation policy can be therapeutic as it can encourage people to attend sessions even when they want to cancel because it all feels too hard.

Why does NBP bill for missed sessions?

NBP has a missed appointment policy. We bill you $75 if you do not turn up or cancel late (<24 hours before the appointment). Why do we do this? Most therapists do and the reason is simple. First, having and implementing this policy can be therapeutic; it can encourage people to attend sessions even when they want to cancel because it all feels too hard. Additionally, when we set an appointment with you, we are giving you access to that hour. This is not how most other professionals work. For example, GPs often work with a full waiting room, so if one person is late they see the next person. Other professionals, like lawyers or accountants, can fill the time with other billable work, such as work on briefs or tax returns.

The only billable work therapists do with their time is seeing clients. The time we schedule with you is exclusively yours, not available for anyone else. With advance notice, we either fill the spot or do something productive with the time created by a cancellation. But with little or no notice, we literally sit in our office waiting for you. We do our best to be fair by giving you advanced notice of our policy to bill you for missed appointments or late cancellations.

How do I get the Medicare Rebate?

You need a referral from your doctor called a GP Mental Health Care Plan.

I already have a Mental Health Care Plan but I want to see a different psychologist to the one on the plan. Is that possible?

Yes. You can see any psychologist on your plan. Just bring it along with you.

How many sessions can I have with a GP Mental Health Plan and get the Medicare rebate?

You can have a total of 10 in a calendar year but you must go back to your doctor after the sixth session to obtain a continuing referral.

Do you bulk bill?

No. If financial struggles mean you are unable to have or continue therapy, please contact our Director (Rachel) on 0478 789 321 or discuss with your treating psychologist, as they may be able to offer a reduced rate. We will do what we can to ensure you receive support and we make a living.

How much is the Medicare Rebate?

Approximately $88. The gap fee is approximately $87 for all Psychologists.

Can I just pay the difference (the Medicare gap)?

No. With Medicare rebates, you pay the full amount ($175) and then Medicare refunds the rebate into your debit account.

Can I pay the gap with my health fund card?

No. You can usually only access one type of rebate for a consultation: Medicare rebate OR Health Fund Rebate. If you have a Bonus on your package, ask your Health Fund if the Bonus covers Medicare gap fees.

Can I get the Medicare Rebate on the spot?

Yes. You can have it refunded into your savings or cheque account if you have a debit card with you after you have paid the full amount of the consultation to us.

How many sessions can I have with Medicare?

Up to 10 Medicare rebates in a calendar year if your doctor agrees.

Can I use my Heath fund care and Medicare Rebate for the same session?

No. It is usually only one or the other.

Can I use my Heath fund care and Medicare Rebate in the same calendar year?

Yes. For different sessions. For example you can get a Medicare Rebate (if you have a GP Mental Health Plan referral) for a session and for another session you can use your Health fund card.

How do I get the health fund rebate?

You don’t need a referral. You check with your Health Fund to make sure you are covered for psychologists.

Can I get the health fund rebate on the spot?

Yes. We have HiCaps and most Health funds are covered by HiCaps. Bring your Private Health Fund card and you just pay the gap.

Do I need a doctor’s referral to come to a psychologist?

No. Not unless you want a Medicare Rebate.

Do you have a concession rate?

No. Not a standard one. We will offer a discounted rate by negotiation during business hours for clients who have a concession card. Please contact Rachel on 0478 789 321 to discuss. If your financial struggles mean you are unable to continue therapy, please discuss this with your treating psychologist, as s/he may be able to offer sessions at a reduced rate, close to the Medicare fee.

Are you clinical psychologists?

Our psychologists are general practitioners who work within a clinical setting. We have endorsements in various specialties, such as Clinical, Counselling Psychology, Health Psychology, and Occupational Psychology. We all work with the same client issues, however some agencies, such as Centrelink, may only accept reports from endorsed Clinical Psychologists. We can refer you on if need be. Call Rachel to discuss on 0478789321.

Do you do psychological assessments?

We are trained to administer and interpret a number of tests and assessments that can help diagnose a condition or tell more about how a person thinks, feels and behaves.  These tests evaluate personality types and issues, cognitive strengths and weaknesses, vocational aptitude and preferences, and other characteristics. For a more comprehensive psychological or cognitive assessment, you are best to see a psychologist who specialises in psychometric assessments and report-writing.

2 thoughts on “FAQ

  1. Good afternoon,

    I was just wondering whether you accept DVA gold card for marriage counselling?

    Thank you.

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