Employee Assistance Programs

We work with businesses and organisations to support staff well-being and workplace relationships:

  • Confidential Staff Counselling

  • Staff Mediation and Conflict Resolution

  • Executive and Performance Coaching

Confidential Counselling (EAP) & Executive Coaching

We’re here to support your business or organisation. Our large and diverse team of experienced practitioners can offer your staff confidential counselling for any issue they may be experiencing in their personal or professional lives. 

Our specialists in relationships and childhood development allows your business or organisation to also offer support to the partners and family members.

Our experienced team also offer both executive coaching and performance coaching. Sessions take place at our North Brisbane clinics or through our easy-to-use, secure teleconferencing software. For more information, contact Irina Gibson on (07) 3726 5595 or manager@northbrisbanepsychologists.com.au.

Workplace Mediation and Restorative Dialogue

We can help with all kinds of workplace problems, large and small. As conflict management specialists, we identify the issues and unmet needs underpinning the conflict before determining the likelihood of a mediated dialogue succeeding. When appropriate, we discuss our findings with relevant managers or Human Resource staff before proceeding to mediation between conflicted parties.

We show staff caught up in conflict a way to repair their relationship and work productively within their differences. To discuss options for mediation or restorative dialogue, contact Dr Rachel Hannam on rachel@northbrisbanepsychologists.com.au or 0478 789 321.

Our Approach to Workplace Conflict

We are optimistic

  • Conflict can be positive because it’s healthier to address strong disagreements than avoid them. Many people find it difficult to address disagreements calmly and objectively, pretending to agree instead. When denied problems inevitably erupt, calm and objective dialogue seem impossible. We show people how to recover the calmness and objectivity they need to address their conflict in a positive manner.
  • Conflict offers rich opportunities to learn! The opportunity to learn more about ourselves and how we can better relate to others. The opportunity to reflect on our behaviour, and how it may have contributed to the disagreement. The opportunity to learn the role our emotions play in conflict. The opportunity to learn collaborative problem solving techniques, and put them into practice. We work with our clients to transfer as much of our knowledge about conflict resolution as possible.

We are empathic

  • We know how conflict feels, that there are times staff feel disempowered or devalued. We know how emotion overwhelms common sense in the heat of an argument. So we understand how difficult it can for staff to admit they are in conflict and need help. Our experience and understanding allows us to resolve dispute.
  • We focus on needs rather than a quick “settlement”. Pushing people to agree before they are ready never works. By building rapport with all parties involved, and by modelling truthful communication, we show staff that there are alternative ways to work through conflict. Alternatives that lead, in due course, to greater shared clarity and mutual understanding.

We are responsive

All situations are unique. An approach that works with one business or organisation may not work for another, however similar they appear. So we respond to your needs. We tailor our approach to the realities of your organisation, the workplace experience, and the emotional state of staff. 

We are practical

During mediation, we guide participants through a set of incremental processes, developing their ability to:

  • Identify their needs and emotions
  • Separate fact from emotion, allowing them to put forward their views without allocating blame
  • Express their needs and emotions to someone they regard as hostile to them, in a way that makes it easier for that person to hear what is being said
  • Listen while the other person expresses his or her needs and emotions
  • Paraphrase their understanding of the other person’s point of view, so they know they have been heard
  • Develop a shared appreciation of the events that led to the conflict
  • Identify needs and emotions that all participants share in common
  • Identify the core issues which they need to resolve
  • Work together to develop sustainable solutions to their shared problem

We are systemic

Conflict does not arise in isolation. The risk of conflict is heightened when people are working under stress, when they lack developmental opportunities, when they feel unacknowledged. Any conflict can point the systemic issues that the organisation as a whole may choose to address. After mediation, we can provide feedback to the key leaders in your organisation if appropriate. During our conversations with your people, we may identify systemic organisational issues that have contributed to the conflict. We may identify developmental needs which have not been met. Coming from outside your organisation, we may perceive issues that have escaped your attention – not because we are any wiser, but simply because we see the situation through a fresh set of eyes. 

Please note: we do not provide mediation services for family court matters, legal-industrial disputes, or contract issues. Our mediation services focus solely on restoring damaged relationships within the workplace. 

 

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