Employee Assistance Program (EAP) | Team Development | Professional Coaching | Mediation

In light of emerging ISO standards and increasing expectations around psychosocial safety in Australian workplaces, organisations are increasingly investing in employee wellbeing and healthy workplace relationships.

We provide workplace psychology services in Brisbane, supporting organisations to strengthen employee wellbeing, leadership capability, and team effectiveness. Our services help organisations address workplace challenges constructively while supporting sustainable performance and positive working relationships.

We offer:

1. Confidential Staff Counselling (Employee Assistance Program – EAP)
2. Professional and Executive Coaching
3. Team and Leadership Development Programs
4. Workplace Mediation and Conflict Resolution

Who We Work With

We provide workplace psychology services to a wide range of organisations, including:

• Small and medium-sized businesses
• Government departments and public sector organisations
• Schools and education providers
• Healthcare organisations
• Professional services firms
• Not-for-profit organisations

Our services are particularly valuable for organisations seeking to:

• Support employee wellbeing and psychological safety
• Strengthen leadership capability
• Address workplace conflict constructively
• Improve communication and team effectiveness

Why Organisations Work with Us

Organisations choose North Brisbane Psychologists because we combine clinical psychology expertise with organisational psychology insight.

Our workplace services are grounded in evidence-based psychology and delivered by experienced practitioners who understand both individual wellbeing and organisational dynamics. We work collaboratively with leaders, HR professionals, and teams to provide practical, confidential, and constructive support in areas such as:

• Employee wellbeing and psychological safety
• Leadership development and coaching
• Workplace conflict resolution and mediation
• Team communication and engagement
• Evidence-based professional development programs

Our goal is to help organisations create healthy workplaces where people can perform well, work constructively with others, and sustain their wellbeing over time.

Confidential Counselling (Employee Assistance Program)

We provide confidential counselling services to organisations across Brisbane. Our Employee Assistance Program (EAP) supports employees experiencing personal or work-related challenges. These services are commonly referred to as an Employee Assistance Program (EAP) or Employee Assistance Service (EAS).

Employees may access EAP support for concerns such as:

• Stress, anxiety, or depression
• Grief, loss, addiction, and other wellbeing concerns
• Relationship conflict at home or work
• Career development or career transition
• Communication skills and conflict management

All EAP sessions are confidential. If preferred, we can invoice organisations anonymously so that HR or finance staff cannot identify which employees have accessed support.

Many organisations provide employees with four EAP sessions per calendar year, although some offer three sessions or other flexible arrangements.

We also offer EAP counselling to employees’ partners and immediate family members, including children. Supporting the wellbeing of employees and their families can contribute to stronger long-term organisational outcomes.

Sessions are available:

• In person at our two North Brisbane clinics
• By phone
• Via secure telehealth

Professional and Executive Coaching

Several members of our team hold postgraduate qualifications in Business and Organisational Psychology and provide professional, performance, and executive coaching. Coaching supports professionals who are committed to ongoing development, career sustainability, and achieving meaningful goals.

Performance Coaching can also assist employees undertaking a Performance Development or Improvement Plan, helping them develop the skills needed to meet job performance and professional conduct expectations.

Team and Leadership Development

We provide organisational development programs designed to strengthen leadership capability, communication, and team effectiveness. *Please note, we offer discounted rates on Team Development Workshops and Lunch-and-Learn session for existing EAP clients.

Programs may include:

• Personal development workshops for small to mid-sized groups (one-hour to full-day programs)
• One-to-one or small-group coaching
• Development of client-specific learning resources
• Facilitated meetings and workshops for teams and groups of all sizes

Workplace Psychology Lunch-and-Learn Series

We offer a series of evidence-based lunch-and-learn sessions designed to support employee wellbeing, leadership capability, and team effectiveness.

Each session runs for approximately 60 minutes and can be delivered in person or online. Sessions combine practical strategies with insights from organisational psychology and can be booked individually or as part of a development series.

Current topics include:

1. Burnout Prevention: Stay Energised and Effective at Work
2. Constructive Conflict: How Healthy Disagreement Leads to Better Decisions
3. Resilience at Work: Practical Tools for Handling Pressure and Setbacks
4. Energy, Not Time: The Psychology of Sustainable Performance
5. Leading Through Uncertainty: How to Support Teams During Change
6. Coaching Skills for Managers: Turning Everyday Conversations into Development
7. What Great Leaders Do Differently: The Science of Effective Leadership
8. Employee Engagement: What Really Drives Motivation and Commitment
9. Work in a Distracted World: The Science of Focus
10. Feedback That Works: How to Give and Receive Feedback That Drives Improvement

Delivery Options

Organisations commonly book:

• A single session on a topic of interest
• A three-session wellbeing or leadership series
• A monthly development program delivered across the year

Sessions can also be tailored to suit your organisation’s context and workforce needs.

Workplace Mediation and Conflict Resolution

We assist organisations to address workplace conflict and restore productive working relationships.

Our approach begins by identifying the issues and unmet needs underlying the conflict. Where appropriate, we consult with managers or HR staff before facilitating structured dialogue between the parties involved.

During mediation, participants are supported to:

• Express their perspectives clearly and respectfully
• Listen to and understand the views of others
• Separate facts from emotional reactions
• Identify shared concerns and underlying needs
• Develop practical and sustainable solutions

Our goal is to help participants develop a shared understanding of the situation and move forward constructively, even where differences remain.

Because workplace conflict rarely occurs in isolation, we may also provide feedback to organisational leaders where broader systemic factors appear to be contributing to the issue.

Please note that our mediation services focus exclusively on workplace relationships. We do not provide mediation for family court matters, legal-industrial disputes, or commercial contract issues.

Enquiries from HR and Managers

Please note, we offer discounted rates on Team Development Workshops and Lunch-and-Learn session for existing EAP clients. To discuss any of our workplace psychology services, EAP programs, leadership development sessions, or workplace mediation services, please contact:

Dr Rachel Hannam
Director

0478 789 321
rachel@northbrisbanepsychologists.com.au

We are happy to discuss your organisation’s needs and provide a tailored proposal or service agreement.